HARMONY | RESPONSIBILITY | PROSPERITY
Marketing Communications Policy
1. Introduction
This Marketing Communications Policy ("Policy") explains how TIENS Europe ("TIENS", "we", "our", or "us") communicates with individuals who interact with the Join Us section of our website.
This Policy should be read together with our Privacy Policy, Cookie Policy, Terms of Use, and other applicable legal notices.
2. Purpose
The purpose of this Policy is to explain:
what communications you may receive;
why we send them;
how we obtain your consent where required;
how you can manage your communication preferences;
how you can unsubscribe at any time.
3. Types of Communications
Depending on your interaction with TIENS, we may communicate with you regarding:
your request for information;
your application or registration;
business opportunity information;
product information;
educational materials;
training invitations;
webinars;
business events;
newsletters;
promotional campaigns;
important updates regarding TIENS services;
customer support responses.
4. Communication Channels
TIENS may communicate with you using one or more of the following channels:
email;
telephone;
SMS (where permitted);
messaging applications;
website notifications;
official TIENS platforms;
other communication methods you have requested or agreed to receive.
5. Lawful Basis
Marketing communications are sent in accordance with applicable data protection and electronic communications legislation.
Where required by law, TIENS will obtain your consent before sending promotional or marketing communications.
Certain communications may be sent without separate consent where they are necessary to:
respond to your enquiry;
fulfil your request;
provide requested services;
comply with legal obligations;
protect the security of your account.
6. Consent
Where marketing communications require consent, you may provide it by:
selecting the relevant consent option;
subscribing through our website;
registering for newsletters;
requesting information;
participating in promotional activities where consent is requested.
Providing consent is voluntary.
You may withdraw your consent at any time.
7. Managing Your Preferences
You may manage your communication preferences at any time by:
using the unsubscribe link included in marketing emails;
contacting TIENS through the official communication channels;
updating your account preferences, where available.
Changes may take a reasonable period to become effective.
8. Unsubscribing
You may opt out of receiving marketing communications at any time.
After opting out, TIENS may still contact you where necessary regarding:
account security;
legal notices;
contractual matters;
responses to your enquiries;
service-related announcements.
These communications are not considered marketing communications.
9. Accuracy of Contact Information
You are responsible for ensuring that the contact information you provide is accurate and up to date.
Failure to update your contact details may prevent TIENS from responding to your requests or delivering relevant communications.
10. Third-Party Service Providers
TIENS may use trusted third-party service providers to facilitate the delivery of communications.
These providers may assist with:
email distribution;
communication management;
analytics;
customer relationship management;
technical support.
Such providers are required to implement appropriate security measures and process personal data only on behalf of TIENS and in accordance with applicable law.
11. International Communications
As TIENS operates internationally, communications may originate from or be coordinated by different TIENS entities.
Where personal data is transferred internationally, appropriate safeguards will be implemented in accordance with applicable data protection legislation.
12. No Unsolicited Communications
TIENS does not knowingly send unsolicited marketing communications where prohibited by applicable law.
If you believe you have received communications in error, please contact us using the official contact channels available on the website.
13. Protection Against Fraud
Users should be aware that fraudulent communications may impersonate TIENS.
Official communications from TIENS will never request confidential passwords or sensitive financial information through unsecured channels.
If you receive a communication that appears suspicious, do not respond and report it immediately to TIENS.
14. Changes to this Policy
TIENS may update this Marketing Communications Policy from time to time to reflect changes in legal requirements, communication practices, or business operations.
The latest version will always be available on the website.
Continued interaction with TIENS after publication of an updated Policy constitutes acknowledgement of the revised version.
15. Contact
If you have any questions regarding this Marketing Communications Policy or wish to exercise your communication preferences, please contact TIENS through the official contact channels available on the website.
© TIENS Europe. All rights reserved.
This Marketing Communications Policy ("Policy") explains how TIENS Europe ("TIENS", "we", "our", or "us") communicates with individuals who interact with the Join Us section of our website.
This Policy should be read together with our Privacy Policy, Cookie Policy, Terms of Use, and other applicable legal notices.
2. Purpose
The purpose of this Policy is to explain:
what communications you may receive;
why we send them;
how we obtain your consent where required;
how you can manage your communication preferences;
how you can unsubscribe at any time.
3. Types of Communications
Depending on your interaction with TIENS, we may communicate with you regarding:
your request for information;
your application or registration;
business opportunity information;
product information;
educational materials;
training invitations;
webinars;
business events;
newsletters;
promotional campaigns;
important updates regarding TIENS services;
customer support responses.
4. Communication Channels
TIENS may communicate with you using one or more of the following channels:
email;
telephone;
SMS (where permitted);
messaging applications;
website notifications;
official TIENS platforms;
other communication methods you have requested or agreed to receive.
5. Lawful Basis
Marketing communications are sent in accordance with applicable data protection and electronic communications legislation.
Where required by law, TIENS will obtain your consent before sending promotional or marketing communications.
Certain communications may be sent without separate consent where they are necessary to:
respond to your enquiry;
fulfil your request;
provide requested services;
comply with legal obligations;
protect the security of your account.
6. Consent
Where marketing communications require consent, you may provide it by:
selecting the relevant consent option;
subscribing through our website;
registering for newsletters;
requesting information;
participating in promotional activities where consent is requested.
Providing consent is voluntary.
You may withdraw your consent at any time.
7. Managing Your Preferences
You may manage your communication preferences at any time by:
using the unsubscribe link included in marketing emails;
contacting TIENS through the official communication channels;
updating your account preferences, where available.
Changes may take a reasonable period to become effective.
8. Unsubscribing
You may opt out of receiving marketing communications at any time.
After opting out, TIENS may still contact you where necessary regarding:
account security;
legal notices;
contractual matters;
responses to your enquiries;
service-related announcements.
These communications are not considered marketing communications.
9. Accuracy of Contact Information
You are responsible for ensuring that the contact information you provide is accurate and up to date.
Failure to update your contact details may prevent TIENS from responding to your requests or delivering relevant communications.
10. Third-Party Service Providers
TIENS may use trusted third-party service providers to facilitate the delivery of communications.
These providers may assist with:
email distribution;
communication management;
analytics;
customer relationship management;
technical support.
Such providers are required to implement appropriate security measures and process personal data only on behalf of TIENS and in accordance with applicable law.
11. International Communications
As TIENS operates internationally, communications may originate from or be coordinated by different TIENS entities.
Where personal data is transferred internationally, appropriate safeguards will be implemented in accordance with applicable data protection legislation.
12. No Unsolicited Communications
TIENS does not knowingly send unsolicited marketing communications where prohibited by applicable law.
If you believe you have received communications in error, please contact us using the official contact channels available on the website.
13. Protection Against Fraud
Users should be aware that fraudulent communications may impersonate TIENS.
Official communications from TIENS will never request confidential passwords or sensitive financial information through unsecured channels.
If you receive a communication that appears suspicious, do not respond and report it immediately to TIENS.
14. Changes to this Policy
TIENS may update this Marketing Communications Policy from time to time to reflect changes in legal requirements, communication practices, or business operations.
The latest version will always be available on the website.
Continued interaction with TIENS after publication of an updated Policy constitutes acknowledgement of the revised version.
15. Contact
If you have any questions regarding this Marketing Communications Policy or wish to exercise your communication preferences, please contact TIENS through the official contact channels available on the website.
© TIENS Europe. All rights reserved.